Support
Giterra is a group-travel companion app that keeps a trip’s expenses, locations, and travel documents in one place for everyone travelling together. This page explains how to get help with the app and how to reach our team.
Contact us
The quickest way to reach us is by email at support@gi-terra.com. We read every message and aim to reply within two to three business days.
To help us resolve your issue faster, please include:
- The device and operating-system version you are using.
- The app version, shown on your Profile screen.
- A short description of what happened and the steps to reproduce it.
Help with common tasks
Account and sign-in — you sign in with your email address. If a confirmation code does not arrive, check your spam folder first; if you still cannot get in, email us and we will help you restore access.
Trips, expenses, and documents — create a trip, invite the people travelling with you, then add expenses, locations, and travel documents from inside the trip. Shared balances and who-owes-whom are calculated for you. If a balance looks wrong, tell us the trip and what you expected to see.
Premium trips — premium is a one-time purchase that unlocks extra features for a single trip. It is not a subscription and does not renew automatically; you pay once for each trip you choose to upgrade. Purchases are handled by the app store — if a purchase did not unlock, contact the app store first, then reach out to us with your receipt.
Terms and privacy
For the rules that govern your use of Giterra, see our Terms of Service. To learn what data we collect and how we protect it, see our Privacy Policy.